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Policies

HEIDELBERG LODGES RENTAL POLICIES

 

Reservations and cottages are not transferrable to other parties unless approved by management. Cottages and dates with minimum stay requirements may not be partially cancelled. You will be held financially responsible for the complete number of nights that you have reserved. If a reservation is cancelled 30+ days before the start of the reservation date, the room deposit is fully refundable. If a reservation is cancelled less than 30 days before the start of the reservation date the deposit will not be refunded. Maximum occupancy violations in the cottages shall be cause for immediate eviction without refund of deposit or room rent. Adult registration is required with all room rentals. We will not release a room to a minor at check in. Summer check in is from 4pm to 11pm.

Off-season check in is from 1pm-3pm unless arrangements have been made before of your arrival. Check-out time is 11am, anyone needing a later check-out time will need front desk approval. Our office hours are 8am- 11pm Memorial Weekend through Labor Day Weekend and 8am- 3pm Mon.- Fri. in the off season. Office hours may very depending on occupancy. Renting a room does not allow guest to host a private function using the Heidelberg Lodges facilities without prior consent of the management and payment of a use charge. No visiting guests or vehicles are allowed on the premises after 11pm. All visiting vehicles must be registered in the office and receive a parking tag.

Our facilities are reserved for paying guest only. A parking tag is required for all vehicles. Unauthorized vehicles will be towed at owners’ expense. Bed linen and Bath towels are furnished. Towels may be exchanged at the office. Maid service is not provided, but may be requested for a nominal fee. Rags are available at the office to clean up spills. Camping or staying in recreational vehicles is prohibited by city ordinance. Kitchenettes are equipped with stove tops, refrigerators, toasters, coffeemakers and microwaves. Ovens in all the rooms have been disconnected. NO glass containers are allowed in the pool or river areas per city ordinance. NO PETS PLEASE!!

We reserve the right to terminate the stay, without benefit of refund of deposit or room rent, of any party who becomes abusive, creates a disturbance, or becomes a nuisance, to the detriment of the vacation of our other guests. Activities include but not limited to the following, will not be tolerated: disruptive behavior, abuse of alcohol and any use of arcotics. Consumption of alcoholic beverages by disruptive, underage, unsupervised individuals will not be tolerated.

Due to the nature of our business and facility we due ask every one to help us maintain a quiet period from 11pm to 7am.

Heidelberg Lodges is a non-smoking facility. Smokers are asked to please smoke outside the cottages. Anyone smoking inside the cottages will be charged a minimum of $250 and asked to leave the facilities. New Braunfels prohibits smoking inside any public place by city ordinance.

If bringing your own BB-Q pits please call to make prior arrangements for areas that could be used.